It’s Not Plane Sailing
(I’m at work, on the phone with a courier to determine the status of an international shipment.)
Me: “I’m calling about the status of a shipment.”
Courier: “Okay… okay… Tracking number?”
Me: *provides number*
Courier: “Okay… okay… okay… International shipment.”
Me: “Yes.” *thinking to myself that I called the international support number*
Courier: “Okay… okay… okay… It’s getting there by air… on a plane.”
Me: “That would be correct.”
(He kept saying, “Okay,” over and over again for another minute or two. At that point, I couldn’t take it anymore and just told him to forget it. I waited a minute, called back, and got someone who didn’t have to tell me that my air freight shipment is getting there by airplane.)
Question of the Week
Have you ever served a bad customer who got what they deserved?