It’s Not Kerry Obvious

, , , | Right | November 16, 2019

(I work in a new call centre as customer service for a mobile phone network. Because the center is new, the teams are all fairly small, with only about five or six people in each. We already have a male member of staff called Ceri. After Ceri has been with us for a couple of months, we have a new team member called Kerry, but with the same surname as Ceri.)

Customer: “Can I speak to Ceri/Kerry, please?”

Staff: “Which one?”

Customer: “Ceri/Kerry on [team]?”

Staff: “Which one?”

Customer: “Ceri/Kerry [Surname].”

Staff: “Which one?”

Customer: “I don’t know. She asked me to—”

Staff: “Ah, female Kerry! I’ll transfer you now.”

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