It’s Not Exactly The Da Vinci Code

(I work in a call center for a security company, and I have dealt with my fair share of interesting customers. This one was a first, though.)

Customer: “I need to get some information about my account.”

Me: “All right. Can I verify your code, please?”

Customer: “Oh, I’m not supposed to give that out…”

(Note that at this point, I have the customer’s information pulled up and I am literally staring right at her code. I just need it to verify that she is who she says she is. I’m taken aback by her response, and I say the only thing I can think to say.)

Me: “Um… I won’t tell anyone.”

(She gave me her code after that, but I think someone needs to tell her that it’s okay to give her code to her security company… which assigned her the code in the first place.)