It’s Not Always A White Christmas
It’s Christmas Eve in a large, chain toy store. Usually, we have a price-match guarantee, but we don’t price-match on Christmas Eve or Black Friday. I am working at the customer service desk. An irate older woman customer approaches me.
Customer: “Excuse me, can you price-match [Major Retailer] on this doll?”
Me: “I’m sorry, ma’am we can’t price-match on Christmas Eve.”
Customer: “Well, it says you have a price-match guarantee.”
Me: “Yes, ma’am, but not on holidays.”
Customer: “Well, [Major Retailer] only has the black doll; I don’t want to get my granddaughter the black doll.”
She says this with such great scorn that I am flabbergasted.
Me: “Let me get my manager.”
Manager: “Is there a problem?”
Customer: “I need to price-match this doll.”
Manager: “I’m sorry I can’t price-match on Christmas Eve.”
Customer: “Well, I never!”
She storms out.
Manager: “What a b****.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
