It’s Not Always A White Christmas

, , , , , | Right | December 24, 2020

It’s Christmas Eve in a large, chain toy store. Usually, we have a price-match guarantee, but we don’t price-match on Christmas Eve or Black Friday. I am working at the customer service desk. An irate older woman customer approaches me.

Customer: “Excuse me, can you price-match [Major Retailer] on this doll?”

Me: “I’m sorry, ma’am we can’t price-match on Christmas Eve.”

Customer: “Well, it says you have a price-match guarantee.”

Me: “Yes, ma’am, but not on holidays.”

Customer: “Well, [Major Retailer] only has the black doll; I don’t want to get my granddaughter the black doll.”

She says this with such great scorn that I am flabbergasted.

Me: “Let me get my manager.”

Manager: “Is there a problem?”

Customer: “I need to price-match this doll.”

Manager: “I’m sorry I can’t price-match on Christmas Eve.”

Customer: “Well, I never!”

She storms out.

Manager: “What a b****.”

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