It’s Not All In The Delivery

(A week ago I ordered a couch. The day of the delivery arrives and they deliver it in several small packages as expected. As always the delivery guys are in a hurry and I sign the papers without reading them, because they practically snatch them away from me as soon as I have them. After they are gone I unpack and only then I realize that one package is missing. Then I finally read the papers and find out that the delivery guys knew that all the time and didn’t tell me, which makes me pretty mad. Then I see that the missing package should be delivered later the same day, so I decide to wait. But, who would have guessed? They don’t show up. The next day I call the support people.)

Support: “Welcome to, [Furniture Store]. This is [Support]. How can I help you?”

Me: “Hi. Last week I ordered a couch and yesterday it was delivered, but one package is missing and the delivery guys didn’t tell me that. I only found out after I unpacked everything.”

Support: “Oh, but the delivery guys don’t always know if something is missing.”

Me: “I thought that, too, but then I found out that they even reported it on the delivery note. Now my whole apartment is full of packaging material and not assembled furniture.”

Support: “You shouldn’t have unpacked it, then. I see here that you have already got a new delivery appointment.”

Me: “If I had known that there is something missing I wouldn’t have. The appointment was yesterday and they didn’t show up.”

Support: “Oh, yes, I see it here. It was on too short notice; the delivery company couldn’t process.”

Me: “So, what now? I paid a lot of money to have it delivered that day.”

Support: “Yeah, I don’t know. Here is the processing number. They will call you, but I don’t know when. Maybe early next week.”

Me: “Can I get something of my money—”

Support: *interrupting* “If you don’t have any more questions, then?”

Me: “I have, what about the money for the delivery… Could I get—”

Support: *interrupting again* “You know, we have about 50 stores in this country. We don’t know everything about every delivery.”

Me: “Could I have the number of the delivery company, then?”

Support: *annoyed* “Yes, you can call them, but I don’t have the number.”

Me: “So what should I do now?”

Support: *annoyed* “Just wait until someone calls you. Thank you for your understanding.” *ends call*