It’s Never Going To Click
Client: “Hey! This DVD with the commercial doesn’t work!”
Me: “What do you mean it doesn’t work?”
Client: “I put it in the computer and this menu comes up and plays four seconds of music on a loop.”
Me: “Do you see the little icon in the bottom left of the screen that is a freeze-frame of your commercial?”
Client: “Yeah.”
Me: “Click that with your mouse.”
Client: “That seems like a lot of work.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
