It’s Like Renting To Children
I work in a hotel. I cannot tell you how many times I have had people, specifically men, older than me, try to make excuses like elementary-level students. Once, I had two grown men literally run around my lobby and patio, and when I told them to stop, one said, “But he started it!” and the other, “But it’s my birthday!”
Tonight, I had two groups in the pool which closes an hour before my shift even starts; nobody should be in there if I am here. I approached the first group.
Me: “The pool is closed.”
Guest #1: “Well, what about him smoking a cigarette?”
Me: “Don’t worry, I’ll be speaking to them, too.”
Then, I walked over to the second group.
Guest #2: “Well, they were here first!”
Me: “Yes, and you just watched me speak to them, as well, but on top of the pool being closed, I can’t have you smoking in here anyway.”
I run to housekeeping to grab the towels I was headed for, come back out, and they’re all still just chilling. I approach the guest from the second group because he is closer.
Guest #2: “But I’ve stopped smoking!”
Me: “Yes, well, you still cannot be in here.”
Guest #2: “But they’re still here!”
Me: “Yes, and I will also be speaking with them again. That’s my job. Don’t worry; I’ve got this.”
I speak with [Guest #1] again.
Guest #1: “Okay, okay, okay! No need to be aggressive!”
I ran my towels to the guest who needed them, apologized for the ten-minute delay, and headed back to the desk. [Guest #1] was there requesting to rent a room. THEY WEREN’T EVEN STAYING HERE! WHAT THE F***?!
Then, he had the audacity to complain about a parking lot view when I literally just had to double-boot his drunk a** from the pool at 1:30 am.
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?