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It’s Just Not App-enning

, , , | Right | December 5, 2021

I work for a telecommunications retailer where every man and his dog assume that every technical issue that happens to be on a mobile device is our problem, even from third-party apps. A lady has approached me and is kicking off about an app.

Customer: “I don’t like the look of this app in the app store!”

Me: *Even though it has nothing to do with us.* “What app is that, ma’am?”

She tries describing the look of the app but is getting mad as I don’t know what it is.

Me: “What does the app do? That might narrow it down?”

Customer: “I don’t know, but you people would know.”

Me: “If you don’t know what it does and can only describe it, I don’t know what that is.”

Customer: *Getting real spicy.* “You do know, you just don’t want to help me.”

Me: “Excuse me?!”

Customer: “Well it’s true!”

She eyeballs me when she pushes her trolley past the store an hour later.

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Have you ever met a customer who thought the world revolved around them?

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