It’s Just Not App-enning
I work for a telecommunications retailer where every man and his dog assume that every technical issue that happens to be on a mobile device is our problem, even from third-party apps. A lady has approached me and is kicking off about an app.
Customer: “I don’t like the look of this app in the app store!”
Me: *Even though it has nothing to do with us.* “What app is that, ma’am?”
She tries describing the look of the app but is getting mad as I don’t know what it is.
Me: “What does the app do? That might narrow it down?”
Customer: “I don’t know, but you people would know.”
Me: “If you don’t know what it does and can only describe it, I don’t know what that is.”
Customer: *Getting real spicy.* “You do know, you just don’t want to help me.”
Me: “Excuse me?!”
Customer: “Well it’s true!”
She eyeballs me when she pushes her trolley past the store an hour later.
Question of the Week
Have you ever met a customer who thought the world revolved around them?
