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It’s Just Not App-ening, Part 2

, , , , | Right | September 8, 2021

I’m working my last shift at a café and bakery. I’m cleaning up the dining area when I notice that there’s an order for pickup that has been sitting there for quite a while. The order is only a small cup of coffee. I dump it out and get a new cup and go outside and try to see if I can find the customer. Our restaurant shares a parking lot with several other businesses and the customer has parked all the way in the back on the grocery store side.

Once I reach the customer:

Me: “Are you [Customer]?”

Customer: “Yes.”

Me: “Here is your order. If you have an order for pickup, you can park in front of the restaurant and call us or use the app to let us know you’re here.”

Customer: “I did all of those.”

Me: “I’m sorry, but no, you didn’t, because we get an alert when you arrive after you hit the ‘I’m here’ button and no one has called us.”

The customer pulls out his phone to try to prove it.

Customer: “See? I did do it.”

Me: “The button still needs to be pressed. You can tell by the way the ‘I’m here’ button is still lit up. Can I see the number that you called?”

The customer goes to his recent calls.

Me: “That’s not our number.”

Customer: “Excuse me?”

Me: “That’s not our number. That’s the number for the same restaurant up the street. Our number is on the signs in front of the restaurant.”

Customer: “Well, can I get I refund for waiting so long?”

Me: “Sir, you used your coffee subscription so the coffee was free. It says so on your receipt.”

Customer: “Oh… okay.”

I start to walk back and head inside when he drives up to me and honks.

Customer: “What’s your name so I can report you?”

Me: “I don’t have to tell you my name, and it’s not my fault you didn’t call the right number or use the app correctly. Besides, today is my last day so there isn’t anything they can do.”

Customer: “I still want a refund.”

Me: “Sir, it was from your coffee subscription meaning it was free! They aren’t going to refund something that was free.”


He sped away and I finished the shift. A couple of days later, I went back to talk to a couple of friends and asked if there was any complaint about coffee. There wasn’t.

It’s Just Not App-ening