It’s In The Car Port, Not The Teleport
I work for a big used car company. A customer storms into our building, irate from the get-go.
Customer: “What’s wrong with you people! I ordered a car, and it’s not here yet!”
I’m able to parse together details of her order between her ranting.
Me: “Ma’am, you ordered last night.”
Customer: “Yes! If this were Amazon, I would have had my order already!”
Me: “Ma’am, we’re transferring a used car from Texas to South Florida. There’s no way that was going to happen overnight.”
Customer: “If this were Amazon, it would be in my driveway already, so you must just be incompetent!”
Me: *Too overworked to deal with this BS.* “Ma’am! It’s a whole car! Do you think we FedEx them? Do you think we air freight ten-year-old used Kias on a private jet?”
Customer: “Hellooooo! It’s a f****** car! Just drive it!”
I sat her down, and Google mapped the trip for her.
Me: “Soooo, if you drove without making any stops, and there was no traffic, that journey is about 21 hours.”
Customer: “That’s less than a day!”
Me: “You ordered your car fifteen hours ago.”
Customer: *Shrugs.* “So I’ll see it in six hours?”
Me: “No… ma’am. Please, listen…”
I explained it again, and my manager explained twice. She was not happy, but she did leave us alone after that.
