It’s Hilarious When They Bring Themselves Up To Date

I am the manager of a grooming salon within a pet store. Because we are short-staffed, the salon is closed on Mondays.

On Tuesday morning, I arrive to an email from the corporate office informing me that I need to contact an irate customer. She claims that she had an appointment scheduled for that Monday and the salon was empty when she arrived. This is impossible as Mondays are blocked off and scheduling simply isn’t available when no employees are on the books.

I pull up all of her appointment information and give her a call.

Me: “Hi, this is [My Name] from [Pet Salon]. I had a message about an issue with your appointment?”

The next ten minutes are a profanity-laden barrage as she screams about how incompetent my employees and I are. How dare we schedule an appointment for her and not arrive to groom Fluffy?! And so on.

I allow her to continue uninterrupted until she tires herself out.

Me: “I see here we had Fluffy down for an appointment on the twenty-third.”

Client: “Yes, yesterday, Monday the twenty-third, you stupid b****!”

Me: “Ma’am, yesterday was the twenty-first. Wednesday is the twenty-third.”

Client: “Yesterday was the twenty-third, you stupid little…”

Her rant trails off as she clearly pulls her phone down from her face to check the calendar app on her phone. Then, suddenly, she hangs up, presumably as she realizes that the twenty-third is, in fact, this Wednesday and that she spent ten minutes screaming and cursing at me because of her own incompetence.

I call back.

Me: “Oh, no, it seems like we got disconnected!”

She immediately hung up again. I marked a note on the incident report from corporate that the issue remained unresolved, as the customer had ended the phone call. I checked back later that day to see that the district manager had also contacted her, only to be immediately hung up on, as well.