It’s Gonna Be A Long Call, Part 7

, | Glasgow, Scotland, UK | Right | April 12, 2011

Me: “Hello, you’re through to [insurance company]. How can I help?”

Customer: “I need a quote for home insurance.”

Me: “No problem. The quote can take up to 15 minutes. Do you have the time?”

Customer: “Yes, it’s 11:15. Why?”

Me: “Uh… what?”

Customer: “It’s 11:15. Don’t you have a clock?”


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