It’s Gonna Be A Long Call, Part 6
Me: “Thank you for calling [Bank]. How may I help you?”
Caller: “Hi, I’d like to pay my bill to [Company] for $[amount].”
Me: “Sure, ma’am. Would you like your confirmation code?”
Caller: “Sure.”
Me: “Okay, it’s H–”
Caller: “How do you spell that?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
