It’s Gonna Be A Long Call, Part 5

(I work as a tech support agent at a university. I receive a call from a woman working in another office, asking if she can direct a student to me to assist with setting up his email account. A minute later, I receive a call from a young man.)

Me: “[University] Computing Call Center.”

Caller: “Hi, I’m trying to get my password.”

Me: “Yes, sir. Did someone just call me about you?”

Caller: *to people in his office* “Did somebody just call about me?” *to me* “Yes.”

Me: “All right, sir, in order to determine your username and password, you’ll need to be in front of a computer. Are you at a computer now?”

Caller: *to people in his office* “Am I at a computer?”