It’s Gonna Be A Long Call, Part 2

Me: “Thank you for calling [Company]. What is the issue you’re calling about?”

Customer: “I can’t get Wi-Fi on my phone!”

Me: “Okay, what does the phone say when you try to connect?”

Customer: “It asks me for a password, but I don’t know the password!”

Me: “Ma’am, it’s the password you set when you first got your router.”

Customer: “Router? What the heck is a router?”

Me: “It’s the little box you have connected to your Internet to enable Wi-Fi.”

Customer: “Why the heck would I have internet? I don’t even own a computer!”

Me: *sigh*