It’s Going To Be One Of Those Days
Me: “Thank you for calling [Electronics Store]. How can I help you today?”
Customer: “Yeah, I was wanting to buy one of those thingies that records stuff on a tape.”
Me: “Okay, ma’am. What exactly were you looking to use this for?”
Customer: “I want to record myself singing and send it to my grandkids.”
Me: “Well, it sounds like you’d need a voice recorder for that.”
Customer: “Oh, then I just send them the tape?”
Me: “Actually, ma’am, our company discontinued tapes. Almost everything gets recorded onto digital data, like memory cards and such.”
Customer: “What’s a memory card?”
(I provide a lengthy explanation of memory card.)
Customer: “So, then I just mail them the memory card instead of the tape?”
Me: “No, ma’am. You could simply e-mail them the file of the audio clip.”
Customer: “What’s e-mail?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.