It’s Going To Be A Long Weight
(I am a cashier.)
Customer: “Excuse me… but why does that say I am being charged $2.91 for these bananas when they are only 44 cents a pound?”
(I look at the screen to see that the customer confused the weight of the bananas, 2.91, with the price he was being charged, $1.44.)
Me: “No, sir. That’s the weight. The price that you are being charged is here.” *I point to $1.44 on the screen*
Customer: “I know that. But why does it say that I am being charged $2.91 for these bananas?”
(Since I am new at the store, I started to think that this was a prank being done by a few friends of mine who got me the job.)
Me: “No, that’s the weight. Not the price. The price you will be paying is $1.44.”
(At this point, I take my finger and walk the customer through what is on the screen, which looks something like this: 2.91 lbs. X .44 [price per pound] = $1.44)
Customer: “I know that’s the weight—” *points to the weight* “—that’s what I am being charged—” *points to $1.44* “—but why am I still going to pay 2.91?”
Me: “Sir, that’s the weight. Not what you will be paying.”
Next Customer In Line: “Oh, my god!” *picks up his groceries and leaves*
(I am working one of the express lanes and have a line of about five customers, not including the current customer. After this latest exchange, I noticed that my line is completely gone. At this point, I am out of things to say and do.)
Customer: “OH! THAT’S THE WEIGHT! SO I’M PAYING $1.44!”
(After this sudden revelation, I quickly rang the customer’s remaining items and sent him on his way!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.