It’s Cute You Think They Actually Listen To You

I am finishing up a transaction with a customer.

Me: “We will also email a copy for your records. The email address we have on file for you is [email address]. Is that still correct?”

Caller: “Yes.”

Me: “You should expect to receive the email once processing is complete, which will be twenty-four to forty-eight hours. Is there anything else I can do for you?”

Caller: “Can you email me a copy of this?”