It’s Curtains For Google!
(Our shop is a small craft shop. We sell fabrics and other craft items but not upholstery and curtain items. I work there six days a week so I don’t tend to frequent other craft shops on the seventh. A customer calls.)
Me: “Good afternoon. How can I help?”
Customer: “Do you sell curtain brackets?”
Me: “No, I’m afraid not; we don’t sell curtain accessories.”
Customer: “So, you don’t have brackets?”
Me: “No, I’m afraid not.”
Customer: “Where do you normally send people who need curtain things?”
Me: “I’m afraid we’re not a catalogue of shops; we don’t really—”
Customer: “You must have a list of contacts for people you can’t help.”
Me: “Well, there’s a shop in [Nearby Town] who may do them, but you may want to Google curtain shops in the local area to be sure.”
Customer: “Oh.” *hangs up*
(Seriously, shops are not local directories for you, and small business owners don’t have time to be making lists of other craft shops to send you to. Google is a thing; do your own research.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
