It’s Curtains For Google!

, , , , , | Right | October 17, 2019

(Our shop is a small craft shop. We sell fabrics and other craft items but not upholstery and curtain items. I work there six days a week so I don’t tend to frequent other craft shops on the seventh. A customer calls.)

Me: “Good afternoon. How can I help?”

Customer: “Do you sell curtain brackets?”

Me: “No, I’m afraid not; we don’t sell curtain accessories.”

Customer: “So, you don’t have brackets?”

Me: “No, I’m afraid not.”

Customer: “Where do you normally send people who need curtain things?”

Me: “I’m afraid we’re not a catalogue of shops; we don’t really—”

Customer: “You must have a list of contacts for people you can’t help.”

Me: “Well, there’s a shop in [Nearby Town] who may do them, but you may want to Google curtain shops in the local area to be sure.”

Customer: “Oh.” *hangs up*

(Seriously, shops are not local directories for you, and small business owners don’t have time to be making lists of other craft shops to send you to. Google is a thing; do your own research.)

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