It’s Called Sarcasm
Me: “Thank you for calling [Hotel]. This is [My Name]. How may I assist you today?”
Customer: “What time do you stop room service?”
Me: “I’m sorry, but we don’t offer room service.”
Customer: “What’s up with that?”
Me: “We don’t have a kitchen in the hotel.”
Customer: “Well, y’all need to get one!”
Me: “You’re right. I will start filing for permits and hiring subcontractors and have the kitchen built before you arrive.”
Customer: “That’s great! You truly offer excellent customer service!”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.