It’s Better Than Just Using ‘Password’
(Working on an internal IT help desk, we have a customer who calls once to twice a week because he has forgotten his password to the network or custom programs.)
Customer: “My d*** computer is broken again!”
Coworker: “Okay, [Customer], are you having trouble getting into the computer or into a program?”
Customer: “I can’t do anything! I type in my password and the d*** thing won’t take it!”
Coworker: “Okay, I’ll reset your password.”
(I reset the password and leave it blank, as usual).
Coworker: “All right, I’ve reset your password. Go ahead and try to log in now.”
Customer: “What should I use for a password?”
Coworker: “No password.”
Customer: “Is there a space in that or is it all one word?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.