It’s Becoming A Regular Problem, Part 2
A customer comes up to my counter with a coupon that says, “Free burger with the purchase of ANY SIZE fry and drink.
Customer: “I’ll have this.”
Me: “Sure, what size fry and drink?”
Customer: “Whatever it comes with.”
Me: “It comes with any size.”
Customer: “The regular one.”
People tell me “regular” a lot. We don’t have a “regular” size, so I usually give them a medium.
Me: “Medium, then?”
Customer: *Suddenly blowing up.* “ARE YOU TRYING TO MAKE THIS DIFFICULT? I SAID I’LL GET WHAT IT COMES WITH!”
Me: “It comes with any size, sir. Please don’t yell.”
Customer: “STOP MAKING THIS DIFFICULT. I’LL HAVE WHAT IT COMES WITH!”
I’m ringing him up for a medium when my manager takes over and finishes up for me. I start bagging food instead and I’m pretty sure I hear her tell the customer off for yelling. Thanks, manager. Later, I give the man his food.
Customer: *Taking his food* “Thank you, and I’d like to apologize for yelling. That was inappropriate.”
Me: “Oh, thanks?”
The customer leaves.
Manager: “He’ll be back in here again in a week and do the same thing.”
He was yelling at someone else when I came in the next week.
Related:
It’s Becoming A Regular Problem
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
