It’s An Obitual Hazard
(I work in obituaries and someone called to place one for their aunt.)
Customer: “So when do I need this in by to have this in the Sunday edition?”
Me: “The deadline is Friday…”
Customer: *interrupting* “HOW DARE YOU!”
Me: *confused* “Ma’am?”
Customer: “You are an insensitive, horrible person for saying that word! I have just lost someone very close to me and you use a term like that… What, are you trying to rub it in?”
Me: “Um… well deadline is a term we use often in the newspaper industry. I’m sorry to have offended you.”
Customer: “Ugh, fine. What’s the word limit?”
Me: “It depends. The cost goes up the longer it is.”
Customer: “What?! You would actually CHARGE me for that service?”
Me: “Yes, it costs money to have obituaries put in our paper.”
Customer: “You people are such opportunistic vultures, just waiting around for people to die so you can get as much money from their grieving families as you can! You are monsters!” *click*
Me: “Well, guess you won’t have it in by the deadline, then…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
