It’s An Emergency! But It Can Wait.
I have a concerning problem and decide to ask my insurance’s nurse advice hotline if I should go to the ER. This is what happens at the end of our conversation.
Nurse: “I definitely think you should call 911 and have an ambulance take you to the hospital. But before you do that, would you mind answering a few survey questions about my performance today?”
Me: *Incredulous pause* “No.”
I hung up, pretty shocked. I could not believe that she did that. An online survey later, sure. But in a situation urgent enough to call 911?
As for my medical issues, a new medication was causing serious complications. Reversing the medication, plus a few other things, solved it. I should be fine.
Question of the Week
Have you ever served a bad customer who got what they deserved?