It’s Always Someone’s First Time

(I work at a semi-fast food restaurant that has a drive-thru. Someone has just come to the speaker box.)

Me: “Hi! Go ahead and order when you’re ready!”

(Silence for about three minutes as I finish handing out orders.)

Me: “Did you have any questions?”

(Silence. The car then pulls forward to my window.)

Customer: “Can I get a 34 with a Pepsi?”

(Thinking something might be wrong with our speaker.)

Me: “Sure! May I ask why you didn’t order at the speaker box? Could you not hear me?”

Customer: “Oh! I order back there?! I didn’t know that! I had my window up the whole time so, no, I didn’t hear you! I’m new to this.”

Me: “Oh… okay… Well, when you go through a drive-thru it’s best to roll your window down at the menu as that’s where you normally order.”

(I still wonder what she meant by saying she’s “new to this.”)