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It’s All Roman To Me… Er…

, , , | Right | February 20, 2023

I work in a hotel in a historic city. Coincidentally, we are next-door neighbours with another hotel that we have no affiliation with. Our names are completely different; our name is based on a Roman structure, while their name includes the name of the town and is written on the side of their building.

Despite these differences, we still have this conversation on a daily basis.

Reception: “Good afternoon, and welcome to [Hotel]. Are you checking in?”

The guest has walked past the front door, which has the hotel’s name on it.

Guest: “Yes, I have a booking under [Guest].”

Reception: “I’m sorry, but I don’t have a reservation under that name. Could it be under a different one?”

Guest: “No! I booked this [length of time] ago!”

Reception: “May I see your confirmation email?”

The guest shows a confirmation email for the neighbouring hotel.

Reception: “Sir/Madam, you’re in the wrong hotel. Your hotel is just next door with the big name in gold on the building…”

Question of the Week

What is the absolute most stupid thing you’ve heard a customer say?

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