It’s All Roman To Me… Er…

I work in a hotel in a historic city. Coincidentally, we are next-door neighbours with another hotel that we have no affiliation with. Our names are completely different; our name is based on a Roman structure, while their name includes the name of the town and is written on the side of their building.

Despite these differences, we still have this conversation on a daily basis.

Reception: “Good afternoon, and welcome to [Hotel]. Are you checking in?”

The guest has walked past the front door, which has the hotel’s name on it.

Guest: “Yes, I have a booking under [Guest].”

Reception: “I’m sorry, but I don’t have a reservation under that name. Could it be under a different one?”

Guest: “No! I booked this [length of time] ago!”

Reception: “May I see your confirmation email?”

The guest shows a confirmation email for the neighbouring hotel.

Reception: “Sir/Madam, you’re in the wrong hotel. Your hotel is just next door with the big name in gold on the building…”