It’s All In The (Lack Of) Delivery, Part 2

| Israel | Working | December 30, 2016

(We order food from an Indian restaurant we like. We know they can sometimes take a while to deliver, so we call them as soon as they open at noon, expecting to eat our lunch around one pm. They tell us that as they just opened, it would take a while for the food, which we are fine with. At 12:45, they call:)

Restaurant: “Hi, your food is ready and we are sending it out now. It should be there in about 15 minutes.”

(At 1:15 pm, the delivery guy calls, asking where we are located. I explain to him as best I can, but he clearly has some difficulty with the language.)

Restaurant: *calling at 1:30 pm* “Hi, our delivery guy is in your area, but he can’t figure out where you are. Can you call him and explain?”

Me: “I already talked to him.”

Restaurant: “Yeah, he doesn’t speak Hebrew or English, really, so we can’t talk to him.”

Me: “…”

Delivery Guy: *1:40 pm* “Hi, I’m in [Place about five minute drive from our house]. My GPS is broken. Can you tell me how to get there?”

(I explain slowly and very carefully in short words. He says he will be right there. Thirty minutes later, the food still isn’t there. We call back and forth with the restaurant several times, who says that the guy still seems to be right where he said he was, but “doesn’t know how to get to you.” Finally the restaurant guy says:)

Restaurant: “I don’t know what to do.”

Me: “Either find someone to explain it to him, or cancel the order. It’s now been hours after we ordered.”

(Another 30 minutes pass. I get another call:)

Manager: “Hello, I’m the manager of the delivery company. I’m very sorry. It’s a new guy and he doesn’t speak any Hebrew or know the map of the city. Your food is surely gross and cold by now, so I can either refund your order or go pick up a fresh order for you and deliver it myself.”

(We were still hungry, so we opted for the fresh order, but we are still perplexed by a. why someone would be hired as a delivery guy when he doesn’t know the city or the language, at all and b. why they let the poor guy stand outside for over an hour instead of just having someone else redeliver our order sooner.)

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