It’s All In The Details
Me: “Thank you for calling [Restaurant], how may I help you?”
Customer: “Hello, I had a High Tea a few days ago at your place. Could I speak to your manager?”
Me: “Yes, but perhaps I could help you as well?”
Customer: “No, I would like to speak with your manager.”
Me: “All right, one moment please.” *hands over the phone to the manager*
Manager: “Hello, what could I help you with?”
Customer: “I’m sorry, but I really have to complain about this: a few days ago we had this High Tea at your place, but the napkins weren’t good.”
Manager: “What was wrong with the napkins?”
Customer: “The napkins weren’t folded like in the photograph in the restaurant information folder we got.”
Manager: Uh… I’m sorry?”
Customer: “They weren’t folded like in the picture!”
Manager: “Was there anything else that didn’t go well?”
Customer: *pauses* “No, the rest of it was actually wonderful. The cakes and sandwiches were lovely, and the service was really good. There was nothing wrong with that.”
Manager: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?
