It’s A Whole Week Of Mondays

Our online store is running through its annual Cyber Monday sales. Despite the name, the sales actually last all week. We have a small call centre for those who need to speak to an advisor.

Today is Sunday, the last day of our week-long sales. I answer the phone.

Customer: “I bought one of your coats on Cyber Monday. It arrived and I wore it to church today. One of the church ladies liked it and asked me where I bought it. I told them it was your site.”

Me: “Thank you for recommending us, madam, but did you have a query?”

Customer: “Well… why is it still on sale?! It was only supposed to be on sale on Monday! That’s why they call it Cyber Monday!“

Me: “Our sales last all week, madam. Today is actually the last day of the sale.”

Customer: “But that’s not fair! She shouldn’t be able to buy the coat for the same price as I did! I was there on Cyber Monday! Anyone else shopping after that day should pay full price!”

Me: “Oh, well, we like to ensure that as many of our customers can enjoy our sales as possible, so we—”

Customer: “No! It’s not fair! Put it back to full price before she buys it! I won’t have her getting the same deal as me!”

Me: “I… can’t end the sale until midnight tonight, madam. There’s nothing I can do.”

Customer: “Ugh, useless! If I go to church next week and she’s wearing the same coat as me, you’ll be in trouble!”