It’s A Numbers Game

, , | Right | February 6, 2020

(I work in collections for a phone company. The customer states that he made a payment, but it isn’t reflected in our systems.)

Me: “In order to locate the payment, I’ll need to know the bank account number it was drafted from.”

Customer: “I’m not telling you that; it’s not safe in today’s world! Would you tell me your bank account number?”

Me: “Sure, it’s [account number].”

Customer: “Would you repeat that?”

(I do so very slowly.)

Customer: “And the routing number.”

Me: “Sir, I’m not going to provide you with that, nor will I ask for yours.”

Customer: “Oh, okay.”

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