It’s A Frame Job!

I used to work for a cheap custom frame company that could custom-frame your poster in about five minutes, if you selected one of our in-stock frames.  We called ourselves the McDonald’s of framing.

Our manager was the most irresponsible, narcissistic personality I’ve ever met, and the source of so many “can you believe it?” moments that I almost don’t know where to start.

One time, a very nice couple special-ordered a frame we didn’t normally carry, and when we got their order, we framed their art and called them to pick it up. They came, and loved the job we did with it, but decided they wanted to change the “glass” (plexiglass) from clear to non-glare. They paid the difference in price and agreed to come back in an hour after they had eaten some lunch.

So far, so good, right?

Sometime during that hour, my manager, who wasn’t even on the schedule for that day, stopped in because she needed to finish a frame job for one of her friends. She realized she’d forgotten to special order her friend’s frame, so she took the frame off the art from the nice couple we talked about earlier, cut it down to size, and framed her friend’s art.

She didn’t tell anyone she had done this.

She left my coworker to discover the couple’s art, completely disassembled, frame nowhere to be found. The framed art they’d seen was completely framed less than an hour before.

Does it surprise you to learn that they were p***ed off? They demanded to speak with the store manager and looked not a little lost when it was explained that the manager was the one who had done this to them.