It’s A Drag To Copy And Paste
(I work in the technical department of a web system used to record pupil data in schools. It is a complex system, so we are used to customers needing help with some of the advanced functions. We prefer to direct customers to the manual and encourage them to learn the functions as we are only a small team. A call comes in.)
Customer: “I need you to move the pupils from [Year #1] into [Year #2].”
Support: “Okay, it is normally straightforward to just drag the pupils to the new class. Can you tell us what you’ve tried, and what the problem is? We’ll look into it.”
Customer: “I haven’t tried; I don’t have time to do this myself! You should do it!”
Support: *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
