It’s A Bad Sign(In)

(My coworker and I work in a call center for technical support. He receives this call.)

Client: “Hi, how do I get to [exact web address]?”

Coworker: “Uh… You type in ‘[exact web address]’ and hit enter.”

Client: “Whoa, whoa, that’s way too fast! Could you read that off slower?”

Coworker: *sighs and reads much more slowly* “[Exact web address].”

Client: “Thanks a bunch!” *click*

Coworker: *to me* “Watch: he’s going to call back in three minutes because he can’t sign in.”

(Lo and behold, three minutes later, I get a caller:)

Client: “Hi, I just spoke with [Coworker], who helped me get to [exact web address], but I can’t seem to get signed in.”