It’s A Bad Sign When They Destroy The Sign

, , , , | Right | October 26, 2018

(It is closing time. I am cashing out the last few customers of the day, and our customer service desk is closed and locked up, with signs propped up saying to go to a cashier if you need any assistance. A customer comes in hauling one of our store bags loaded with tons of merchandise. She walks over to the customer service desk and stands there waiting. After several moments of no one turning up, she notices the signs, takes both of them, and throws them in the trashcan by the desk. She then stands there waiting… and waiting… and waiting… until I finally get rid of the line by my register.)

Me: “Ma’am, if you need assistance, I can take care of you here.”

Customer: “What? No! I have stuff to return! Where the h*** are the folk who are supposed to be here?”

Me: “Ma’am, it’s closing time; the customer service desk is thus closed.”

Customer: “Nuh-uh, not anymore! I took the signs off; it’s now open! Get someone here so I can return this crap now!”

Me: “Ma’am… taking the signs off the desk and throwing them in the trash does not change the fact that the desk is closed.”

Customer: “YES, IT DOES! I’m the customer! What I say goes! Now, get someone over here!”

(I call the manager over and explain what’s going on.)

Manager: “Ma’am, first off, throwing the signs in the trash counts as destruction of store property. Second off, my cashier is right; the customer service desk is closed, and no returns can be done there. If you have stuff to return, please bring it over here to the register so we can get you taken care of.”

Customer: “What is this, the Twilight Zone? There’s no sign here! The desk isn’t closed!”

Manager: “I’m afraid it is.”

(She finally came over to the register, got her return done, and walked out, muttering about how what just happened made no sense to her.)

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