It’ll Click Eventually
Me: “Welcome to the IT service desk. How can I help you today?”
Customer: “I’m trying to click on the power button, but for some reason, it’s not working.”
Me: “The power button?”
Customer: “Yeah, you know, the one on the bottom right of the screen, with the green light? I’d have thought the help desk would know what a power button is.”
Me: “Sir, I’m afraid you don’t actually click on the power button. It’s a physical object and needs to be pressed with your finger.”
Customer: *slight pause* “I don’t get it. I’ll go back and try again…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
