It’ll Be All Right, All Night
(I am doing a last walk-through at the library, picking up books and reminding patrons that it’s time to leave. I see an older gentleman sitting in an armchair in the corner, reading a newspaper.)
Me: “Sir, the library is closing now.”
Patron: *not looking up from newspaper* “That’s all right.”
(He makes no move to leave.)
Me: “The library is closing NOW.”
Patron: *making a soothing hand-patting motion in the air, but still not looking up* “That’s all right.”
Me: *deciding to try again* “Yes, but the library IS closing now.”
Patron: “Oh, that’s all right.”
Me: *loudly and firmly* “Actually, it’s not all right, because we need to shut off the lights and lock the doors, so we can all go home.”
Patron: “Oh! The library is closing now?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.