It Will Be All Right Angled On The Night
(I had dealt with this customer three hours before this phone call to make a 16×20 frame. I’ve given them a copy of the bill so they can see all the information.)
Customer: “I think the girl who did my order made a mistake! I think she wrote the sizes in backward.”
Me: “Backward? Did she write 61×02?”
Customer: “No. Where it says ‘width’ she wrote 20, but the width is 16!
Me: “Did she write 16 as the height, ma’am?”
Customer: “Yes! But that means the frame will be longer than wide.”
Me: “The frame looks the same on all sides, ma’am. 20×16 and 16×20 are the same size. All they’ll have to do is turn it 90 degrees.”
Customer: “They’re smart enough to do that?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
