It Was A Humbling Time For All Of Us

, , , , , , | Right | March 2, 2020

(I’m working at a coffee shop in Manhattan. Today is September 11, 2001, and it is about 20 minutes before the first reports of a plane hitting World Trade Center 1.)

Customer: “Can you hurry up? What is taking so d*** long to make my coffees?”

Me: “I’m sorry, sir. Usually, we have a large staff to take big orders but today most of the staff are out.”

Customer: *irritated* “Well, how is this my fault? You should be ready to take any orders that I give you! I have a big meeting at 9:00 at the World Trade Center! That makes me important and I should be the top priority!”

(I ignore him and continue making his drinks.)

Me: “Here you go, sir, your order of [ten different coffees] ready to go. Your total is [total].”

Customer: “About f****** time!”

(He rushes out, and then ten minutes later, the news stations start talking about that first plane. The whole ordeal of 9/11 happens. Then, about a week later, the same customer comes in with presumably his wife and daughter.)

Me: “Hello, sir, what is your order today?”

Customer: “Yeah, I’m not actually ordering anything, I just wanted to thank you.”

Me: “For what, sir?”

Customer: “I’m the jerk from last week yelling about his important meeting in Tower 1. The time it took for you to make my coffee made me just late enough that I was walking up to the building when the plane hit it.”

Me: *tearing up* “Oh, my God!”

Customer: “But that’s not important. You saved me from that horrible attack and I am still here for my wife and daughter.”

Customer’s Wife: *starts sobbing on her husband’s shoulder*

Customer’s Daughter: “Can I give you a hug?”

(I happily gave her a hug through my tears. Still to this day, knowing that I was able to save one family from those terrible attacks warms my heart.)


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