It Takes Poo To Pango

, , , , | | Right | May 7, 2019

(I am working with a customer over the phone and she gives me a discount code to use on her order. She is speaking both quietly and very fast when she reads it off, so I try to confirm the code with her.)

Me: “Was the first letter in that code T as in ‘tango’?”

Customer: “What?”

Me: *speaking a little louder on the assumption she couldn’t hear me very well, although there is no background noise coming through* “Was the first letter T as in ‘tango’?

Customer: “What? I don’t understand what you’re asking.”

Me: “The first letter of your code. Was it T as in ‘Thomas’?”

Customer: “Oh, yes, T as in ‘Thomas.’”

(I confirm the rest of the code, but it does not work.)

Me: “I’m sorry, that code isn’t working. Do you still have the email with the code?”

Customer: “Yes, it’s right in front of me. Let me read it to you again. P as in ‘Peter’…” *continues with the rest of the code, which matches what she gave previously*

(The corrected code worked, but I wondered for the rest of the day if she thought Pango and Pomas were actually words. She had absolutely no accent, so it’s not that she wasn’t fluent in English.)

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