IT Support, Support

(I’m calling the IT department about my work computer getting an error message.)

IT: “When are you receiving the error message?”

Me: “I’m getting the message randomly asking me to sign back into the HR website. I don’t’ know why as I am not doing anything in the HR site.”

IT: “Open Internet Explorer which should load the HR website automatically.”

(I open IE and it auto-loads to the Google home page, but before I can go to the HR website:)

IT: “Why isn’t it going to the HR site?”

Me: “I changed my home page…”

IT: “How did you do that?”

Me: “I clicked the ‘change your home page button in the settings?”

IT: “How did you do that?”

Me: “…”

IT: “Show me how you did that.”

(I walk the IT guy through how to change the home page in Internet Explorer.)

IT: “Okay, that should fix your error; have a good day.”

(Needless to say I had to call back and get someone else to fix the error but we had a good laugh about the other guy not knowing how to change a browser’s home page.)