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It Sounds Like They’ve Had One Too Many Already

, , , , | Right | July 30, 2021

It’s another busy day at the grocery store, with lots of people in and out getting their shopping done for the week. I’m checking people out at a regular pace, but we’re still encouraged to answer the phone when we can, so when the phone rings between customers, I pick it up.

Me: “Hello, thank you for calling [Store]. How can I help you?”

Caller: “Um, yeah, hi. So, I bought some champagne, but I don’t think it made it into my bag. It wasn’t there when I got home.”

This happens occasionally; if it’s busy, maybe an item gets set aside and doesn’t get bagged, or a customer leaves a bag of groceries on the bagging counter, etc. If it does, we make a note in a left-behind log in case someone comes back looking for it.

Me: “Oh, no, I’m sorry to hear that! I can definitely get someone to check for a bottle if it was recent, or we can check our log and see if it was turned in. Just to narrow it down, what brand of champagne was it?”

Caller: “Um… I don’t know. I wasn’t really paying attention.”

I pause for a moment. That’s a little weird, but maybe she was with someone else getting it.

Me: “Oh, do you not have your receipt on hand?”

Caller: “Huh? Oh, uh… I just didn’t really pay attention. I just grabbed it. I know it had a black label.”

All righty, then.

Me: “Just give me a moment to check for just a bottle of champagne, then, and I can let you know if anyone turned one in—”

Caller: “Hey, uh, you know what? I don’t think it’s even on the receipt.”

Me: “It’s… not?”

Caller: “Yeah, I don’t think it was even rung up.”

Me: “Uh… okay, and to make sure, you’re calling because you think you left a bottle behind, right?”

Caller: “I think… I think the person behind me bought it. I think it ended up with their groceries, and they’re the one who paid for it.”

Well, then. That’s a little different. I’m already spending a little longer on this phone call than expected, but I at least have to clarify what exactly they want here before I can find a chance to hang up, so I try one more time.

Me: “Well, if you want, I can check to see if anyone’s… made a complaint or a return, but if you didn’t actually pay for a bottle, and you don’t have one with your groceries…”

Caller: “Can I not get my bottle of champagne?”

Me: “I think now all I can suggest is that you come back and pick out another one for yourself.”

Caller: “I probably didn’t need to call you about this, did I?”

Me: “Well—”

Caller: “I don’t think you can help me.”

They hung up.

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