It Snot Liquid!
(One of our users has brought in her work-supplied laptop which is not booting. The computer is badly beaten up, with a cracked screen and dented and scuffed exterior, so it will probably not be covered under warranty. There are also a lot of sticky droplets on the screen and keyboard – signs of possible liquid damage. My colleague, who has been working on the computer for hours, decides to ask the customer a bit more about this:)
Coworker: “Have any liquids come in contact with this computer?”
Customer: “No, no liquids.”
Coworker: “Are you sure? No coffee or soda? Maybe water?”
Customer: “No, no liquids. Well, except for sneezes!”
Question of the Week
Have you ever served a bad customer who got what they deserved?