It Should Be A Comfort(er) To Her That They Didn’t Call The Cops!

Some guests coming through our self-checkout do what we call ticket switching. They put the tag of a cheaper item on a more expensive item and scan it so they can say, “Oh, well, I scanned it!” or, “You watched me scan it!”

I was working the self-checkouts, and our security asked me to watch this particular guest, suspecting her of ticket switching. When she started to leave, I asked for her receipt because the price was nowhere close to what it should have been for the two big comforters she had bought.

Customer: “Well, you saw me scan them!”

Me: “Oh, let me just double-check.”

Sure enough, the item she had “scanned” was only $15, and those comforters are at least $75 each.

Me: “Ma’am, you can’t take these comforters. You can have the [items] you scanned if you want, but not what’s in your cart.”

She left all pissy.