It Never Hurts To Quadruple Check
Me: “Good morning, what can I get for you today?”
Customer: “Hi, I’d like a large tea, with cream and sugar on the side.”
Me: “Okay, just to clarify, the cream and sugar are both on the side?”
Customer: “On the side means it’s not in the cup.”
Me: “Okay, so they’re both on the side?”
Customer: “ON THE SIDE MEANS THEY’RE NOT IN THE CUP!”
Me: “Okay, so you have cream and sugar on the side.”
Customer: “I DON’T WANT ANYTHING IN THE CUP!”
Me: “Okay, so you have a large black tea with cream and sugar on the side. That will be [price], and you can pick your tea up at the end.”
(I go make the drink, get the cream and sugar on the side, and give it to the customer.)
Me: “Okay, one large black tea with cream and sugar on the side.”
Customer: “So, there’s nothing in the cup, right?”
Me: *speechless*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
