It Never Hurts To Ask…And Ask…And Ask
Customer: “I need help finding a cord to plug my printer into my computer. It’s a [printer] and a Mac computer.”
Me: “Well, all printer cables are universal these days, so I’ll show you where they are.”
(We go to the cable aisle.)
Me: “This is the cable you’ll need. It comes in two different lengths.”
Customer: “This is the one I need?”
Me: “Yes.”
Customer: “Just like that?”
Me: “Yes.”
Customer: “You just know this is the cable I need?”
Me: “Yes, they are all the same.”
Customer: “How do you know?”
Me: “Because all the cables are made the same. This square part goes in the printer, and this part goes in your computer.”
Customer: “And you just know this is the right one?”
Me: “Yes, there is only one kind.”
Customer: “And you’re sure?”
Me: “Yes.”
Customer: “How?”
Me: “Because they are all universal.”
Customer: “But how do you know that?”
Me: “I don’t know. Maybe because I work here?”
Customer: “Well, if this isn’t the right one, I’ll be bringing it back!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
