Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

It Must Also Block Brain Waves

, , , , , , , | Working | May 13, 2022

I work the front desk for an office building in Hawaii. Our building uses RFID (radio frequency identification) badges for things like gates, parking, and most doors throughout our six floors. Today, one of the company higher-ups found that her keycard was not working, so I canceled it for her and transferred all of her authorized access to a new card which we handed to her. She came back only twenty seconds later.

Higher-Up: “This still doesn’t work! I need a working badge.”

Me: “Huh, odd, it’s brand new. Can I s—”

Higher-Up: “I need to get to my office so I can clock in! You are going to make me late!”

Me: “So sorry about that, but can I see—”

Higher-Up: “A company executive shouldn’t be having these kinds of issues! We paid good money for these systems and we expect everyone to know how to use them.”

Me: “Understandable, ma’am. Can I please see—”

Higher-Up: “Hurry up! I have to get upstairs.”

Me: “I understand, but I need to see—”

Higher-Up: “Can you issue me a temporary badge, then?”

Me: “No, I need—”

Higher-Up: “What do you mean, no?!”

A vendor had approached the desk and had been standing behind her for a moment at this point. The conversation had grown to where he had taken his headphones off to listen in.

Me: “I can’t issue temporary badges unt—”

Higher-Up: “This is unacc—”

Vendor: “Ho, Auntie, try shut up and listen to what she has for say to you!”

She was stunned into silence.

Me: “May I please see your badge?”

Vendor: “Unreal da attitude, so entitle you.”

While the exec started a conversation with the vendor, I turned the keycard over in my hands. She had placed it in a pink bedazzled sleeve of some sort and as I examined it I saw a marking that verified that my assumption of what the issue was was correct.

Me: “Ma’am this is an RFID-blocking sleeve.”

Higher-Up: “Excuse me?”

Me: “This thing, the case? This is an RFID-blocking sleeve. Your keycard and our readers use RFID to operate. You can’t use this case.”

The vendor rolled his eyes behind her.

Higher-Up: “Oh… I…”

Me: “Yeah, these are good for things like credit cards — they’ll prevent your information from being stolen — but not for your access key.”

I dropped the badge back onto our desk and she took it slowly, pulling it out of the sleeve before scurrying off without another word.

The vendor and I watched as she sheepishly went to the elevator, scanned successfully, swore softly, glanced back at us, and then entered the carriage.

Vendor: “Unreal, that kine.”

Question of the Week

What are some stupid customer moments you’ve experienced?

I have a story to share!