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It Just Gets Exponentially Worse From Here

| Working | February 3, 2013

(I’ve lost the password I need to access my billing and setting and am calling to reset it.)

Representative: “Hello, thank you for calling [phone company]. How may I be of assistance today?”

Me: “Hi, I need to reset my password.”

Representative: “Of course, I’d be happy to help you with that. Can I have your name, number, and last 4 digits of your social security number?”

(I give them to her.)

Representative: “Thank you. Is there anything you would like me to temporarily reset your password to?”

Me: “Yes. Six, six, four, four.”

Representative: “Passwords must be four to five digits.”

Me: “But I only gave you four.”

Representative: “Oh, can you give them to me again?”

Me: “Six, six, four, four.”

Representative: “Thank you. To double check, do you want it reset to six, six, four, four or sixty six, forty four?”

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