It Isn’t The View That Is Spoiled
(I work as a hostess in a very popular family restaurant. We have a playground on the patio as well as one of the best locations in town with a view over looking the ocean. Today we have a party of 100 fundraising for a youth football team, so there are a lot of kids.)
Customer: “Two, for outside please.”
Me: “I’m sorry, the patio is reserved for a party.”
(The customer is sat by the window with a lovely view of the ocean.)
Customer: “Excuse me? But you wouldn’t let us sit outside! And now those ugly kids are playing in my view! Make them move!”
Me: “I’m sorry, ma’am, but they are part of the large party and I can’t ask them to leave.”
Customer: “Are you serious?”
Me: “Ma’am, I really don’t like kids either, but this is a family restaurant and family means kids.”
Customer: “I’m never coming here again!”
Question of the Week
Have you ever served a bad customer who got what they deserved?