It Finally Clicked
(I work client support for a software company that has a mobile app. The following conversation happens with a client:)
Client: “How do I reset my password? The email has a link that says, ‘Click here to reset your password.’ I don’t know what I am supposed to do.”
Me: “Click on the link that says, ‘Click here to reset your password.'”
Client: “That worked! Great!”
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