It Doesn’t Matter As Long As It Matters
(Our chocolate and vanilla cupcakes have a lot of variation in decoration from icing color to type of sprinkle. Some version of this conversation happens several times a day.)
Me: “Do you have a decoration preference?”
Customer: “Oh, it doesn’t matter.” *as I reach for the nearest cupcake* “Oh, no, I wanted the blue one!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
